Delivering a superior service
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Choosing the right
software provider is as much about quality of service as it
is quality of product. We provide total solutions, which means
we don't just sell software; we understand that delivering
a high-quality service is vital to the success of a project
and the fostering of a good working relationship.
Your account manager and project manager will be responsible
for overseeing your installation before our trainers step
in to provide your staff with the level of 'know-how' they
will need to make the most from your investment. Beyond 'go-live'
our dedicated support team will be on hand to resolve any
issues which may arise. |
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Consultancy, Project Management & Account Management
Our highly experienced consultants
and project managers will discuss, oversee and review an
implementation to ensure all goes smoothly. Throughout (and
beyond) your dedicated account manager will be accessible
as your primary contact.
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Training
Your office staff and
engineers will all be trained exclusively by Vixensoft. We
offer on-site, centralised and web-based training (depending
on the application) to ensure that all users are comfortable
working with the software. |
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Software Customisation
We understand that no
two companies are the same. If you decided that your solution
requires a degree of customisation to meet your requirements
or to suit your existing work practices, we'll be happy to
help. |
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Customer Support
Once you have gone "live",
our call centre team will be available to assist you with
any questions or problems you may encounter. You can reach
them on a dedicated Support line or via email or fax as preferred. |
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Hardware Provision & Advice
With a broad range of compatible mobile devices, including
ruggedised PDAs and laptops, we are available to discuss
your requirements in detail and advise on your choice of
hardware.
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